COMMON HELIO QUESTIONS AND ANSWERS:

Can I add insurance (device protection) to my phone later?
YES, you can add device protection within your first 30 days of service.
However, if you add it after the initial activation, there is a 30 day wait period on making a claim.

After I complete the 2yr Helio agreement, is it month-to-month, or do I have to sign a new agreement?
It's month-to-month!!!!

Is there a fee (or savings) to pay my Helio bill online, call in a payment, or use auto-pay with my credit card?
NOPE. There is no fee (or savings), to pay your bill online, call in a payment, or to set up auto-pay.

How will my daytime / nightime minutes be calculated?
FREE NIGHTS: 9:01pm until 5:59am
FREE WEEKENDS: Friday 9:01pm to Monday 5:59am
Example: If you start a call at 5:45am, the entire call will be calculated at the FREE NIGHT AND WEEKENDS RATE

DAYTIME MINUTES: 6:00am-9:00pm
Example: If you start a call at 8:55pm, the entire call will be calculated at the DAYTIME RATE

My billing zip code, area code, and current location are all in different time-zones. What time-zone will my daytime / night-time minutes be in?
The tower that receives your outgoing/incoming call, will determine what time zone you're in. Here's a tip: the towers set the time on your phone.

I'm active (kyacking, biking, skiing), but I don't want to ruin my phone. Can I have 2 phones with the same number?
YES!! It's called an ESN swap. Get yourself a second Helio phone, new or used (we often have both). When you're ready to transfer your # to your "thrasher phone", just give Helio Customer Service a call at 888-88-HELIO. Tell them you want to do an ESN swap. There's no charge! Just repeat the process in reverse to transfer it back to your favorite phone.

I've heard that Sprint (and/or Verizon) is really the service provider. So is that true?
NO, ABSOLUTELY NOT! Helio is the sole service provider. Helio's service runs over a super-fast and highly available network of TOWERS, not providers. The network of towers is called third generation (3G), and consists of Verizon, Sprint-Nextel, and Alltel cell phone towers.

Does Helio require a contract??
YES. All new Helio customers, must sign a 24 month service agreement.

Here is some related info for you:
If you cancel before you complete the 24mo agreement, there is an early termination fee of $175/per phone.

Additionally, Helio has a 30 Day Total Happiness Guarantee. If for some reason you need to cancel your service within the first 30 days of service, you can cancel your Helio service without being charged an early termination fee. Any activation fees and deposits are refunded as well. You just pay for the service / downloads you've used.

If I upgrade my Helio phone later, how much would it be, and who do I contact?
It is VERY important, that if you want to upgrade, that you do so within the first 30 days of your service. Contact the retailer you purchased your Helio device from. Most retailers will only charge the difference between the phones. If you want to upgrade outside of the first 30 days of service, but within your first 24 months, you will pay full retail price (at any retailer or Helio). If you upgrade after your 24 months of service, you can purchase directly though Helio and receive their discounted, "new member" price. Since you've already obligated your 24mo agreement, there will be no addditional contacts that you need to sign.

I want to add "Rings" what does (or doesn't) it include?
When people call your phone number, "Rings" will let them hear a song play, instead of the standard ring tone.
You will still need to download song ringtones (prices vary).

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We are a referral service. We are NOT an authorized retailer/dealer for any of the products listed on this site. We welcome you to visit Helio's website or call 888.884.3546, you may also want to contact your Authorized Retailer. This page was last updated: Sep 30, 2008

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